AGB / TERMS & CONDITIONS

1. Scope
These General Terms and Conditions (AGB) apply to all coaching, mentoring, and consulting services provided by Jeanne Bizarre. By booking a session or a package, you agree to these terms.

2. Payment Policy
All coaching services must be paid for in advance. This ensures that the energy is cleared and your commitment is set before we begin.

• Single Sessions & 4-Session Packages: Full payment is due two (2) weeks before the first session.

• 12-Session Series: This journey spans three months and is billed monthly.

  • The first monthly payment is due two (2) weeks before the first session.

  • Subsequent monthly payments are due two (2) weeks before the start of each following month.

• Note on the Ego: Payments are required in advance to ensure your ego cannot get in the way of your transformation. Trust me, I know how the ego tries to create "reasons" to stop when things get deep—pre-payment is how we trick it and stay on track.

• The Human Exception: While these terms are fundamental, I understand that life is unpredictable. If there is ever a genuine issue regarding payment, reach out to me—we will always find a solution together.

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3. Cancellation & Rescheduling
We respect your time and ask that you respect ours. To maintain the frequency of our work, please follow these guidelines:

• Session Duration: Each standard coaching session is 60–90 minutes.

• Rescheduling: You must provide at least 24 hours' notice if you need to move a session.

• Cancellations & No-Shows: If you cancel or do not show up with less than 24 hours' notice, the session will be forfeited and no refund will be issued.

• Termination: If the Client terminates the agreement early without cause, no refunds will be issued for sessions already paid for. If the Coach terminates without cause, a pro-rata refund will be issued for unused, pre-paid sessions.

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4. Scope of Practice & Disclaimer
Alignment is fundamental, and it is important to understand the boundaries of our work:

• Mentorship: I am your mentor and your mirror. I am not a licensed therapist, counselor, or medical professional. Coaching is not a substitute for professional mental health care or medical treatment.

• Responsibility: The Client is solely responsible for their own physical, mental, and emotional well-being, as well as all decisions and results arising from the coaching relationship.

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5. Confidentiality
Your privacy is a sanctuary. I agree to keep all information shared by the Client strictly confidential.

• Exceptions: If there is an intent to harm yourself or others, if required by law, or if you provide explicit written consent.

• Supervision: I may discuss general coaching themes with a supervisor or mentor for professional development, but your identity will always remain strictly confidential.

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6. Governing Law
These terms are governed by the laws of Switzerland (Place of jurisdiction: Bern).